What we collect:
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address or device ID used to connect your device to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and browsing methods away from the page. We also collect personally identifiable information (including name, email, mobile number, communications); comments, feedback, recommendations, and personal profile.
What we do with the information we gather:
When you provide information to us or we obtain information about you we will store this data and hold it on our computers or in hard copy form.
How we collect information:
When you conduct an interaction on our website, as part of the process, we collect personal information you give us such as your name, address, phone number, and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
We may disclose information you provide to us or which we obtain about you:
to any law enforcement agency requesting it in connection with the commission of a criminal offence, if we are reasonably satisfied as to the circumstances surrounding the request:
to comply with any applicable laws
to protect other users of our website and ourselves
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How long do we keep this information?:
We keep your information for no longer than is necessary for the purposes for which it was collected. The length of time we retain this information may also be determined by legal considerations - we are legally required to hold some types of information to fulfil our statutory obligations (e.g. for accounting/tax purposes). We review our retention periods on a regular basis.
Controlling your personal information:
If you don’t want us to process your data anymore, please contact us at email@example.com.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org.
Where We Store Your Personal Data:
The data that we collect from you will usually be stored inside the UK or the European Economic Area (EEA). However, if you live or work outside of the UK or the EEA, we may need to transfer your personal data outside of the UK or the EEA to respond to any queries that you may have. Where this applies, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Links to other websites:
Sale of business:
If our business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchaser's advisers and will be passed on to any new owners of the business.
We have put in place various security procedures to minimise the risk of unauthorised access or disclosure and to safeguard and secure the information we collect online. However, the internet is not a secure medium, and we cannot guarantee the security of any data you disclose online. You accept the risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless such breach is due to our negligence or wilful default.
You have certain rights with regards to the personal information we hold about you, including the following:
Right of access: you have the right to request a copy of the personal information we hold about you
Right to rectification: you have the right to ask us to rectify the information we hold about you which you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Right to erasure: You have the right to ask us to erase your personal information in certain circumstances
Right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances
Right to object to processing: You have the right to object to our processing of your personal data on the basis of our legitimate interests
Right to portability: For personal information which you have supplied to us, you have the right to ask that we provide that information to you in a structured, commonly used and machine-readable format
Exercising your rights:
If you would like to exercise any of the above rights, please contact us at email@example.com. We may need to request specific information from you to confirm your identity. You will not have to pay a fee to exercise the rights set out above.
We will try to respond to all legitimate requests within three months. Occasionally it may take us longer than this if your request is particularly complex or you have made a number of requests. In these cases, we will notify you and keep you informed about your request.
You also have the right to complain to the ICO - www.ico.org.uk – if you feel there is a problem with the way we are handling your data.
Changes to this policy:
Any future changes to this policy will be posted on our website, and so we recommend that you occasionally revisit this page to review any updates. If we make significant changes, we'll ensure that these are clearly pointed out on this website.
We keep this policy under regular review. It was last updated on 3rd July 2021, 11:34 (BST).